{"id":125,"date":"2019-07-23T09:20:19","date_gmt":"2019-07-23T13:20:19","guid":{"rendered":"https:\/\/12.183.115.134\/?page_id=125"},"modified":"2021-11-02T14:55:52","modified_gmt":"2021-11-02T18:55:52","slug":"service-network-faqs","status":"publish","type":"page","link":"https:\/\/www.tmisolutions.org\/?page_id=125","title":{"rendered":"Service Network FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row padding_bottom=&#8221;20px&#8221;][vc_column][vc_text_separator title=&#8221;Service Network Frequently Asked Questions (FAQs)&#8221; title_align=&#8221;separator_align_left&#8221; style=&#8221;four&#8221; element_type=&#8221;h1&#8243; font_weight=&#8221;700&#8243;][vc_empty_space height=&#8221;14px&#8221;][vc_tta_accordion spacing=&#8221;5&#8243; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;How do I sign up for the TMI Service Network?&#8221; tab_id=&#8221;1572636469191-eeac4272-cf22&#8243;][vc_column_text]Simply complete the <a href=\"https:\/\/12.183.115.134\/service-network\/\">Service Network Appplication<\/a>. Once you click on the Submit button, you will receive an email confirmation that your application has been submitted.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does it cost to sign up?&#8221; tab_id=&#8221;1572636469205-aa5acdfc-92f7&#8243;][vc_column_text]There is absolutely no cost to sign up as a TMI Solutions service provider.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What insurance do I need to carry?&#8221; tab_id=&#8221;1572636646302-46e6c6c0-ddb6&#8243;][vc_column_text]\n<ul>\n<li>Required levels of insurance\n<ul>\n<li>Commercial General Liability<\/li>\n<li>Business Auto Liability<\/li>\n<li>Workers\u2019 Compensation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any specific licenses required?&#8221; tab_id=&#8221;1572636671852-942addfb-5147&#8243;][vc_column_text]If your state requires specialty licenses for the work you perform (alarm, electrician, plumbing, etc.), then proof of current licensing is mandatory.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How are labor rates determined?&#8221; tab_id=&#8221;1572636706783-217cbb24-fa06&#8243;][vc_column_text]Labor rates are competitive, based on local market rates, and pre-negotiated with interested service providers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many service calls will I receive?&#8221; tab_id=&#8221;1572636708289-a20e5429-c13c&#8221;][vc_column_text]The repair volume you will receive is directly related to the active contracts in your area, along with the number of existing preferred providers available. Once your Service ID is created and requirements are met, you are immediately eligible to receive service calls. Additionally, Service Providers are selected for dispatches based upon availability and scheduling capacity, the zip codes, products serviced and manufacturers\u2019 authorizations. TMI Solutions management team monitors a number of performance and quality metrics on a monthly basis for all Service Providers. These measures, which are used to rank the Service Providers, include:<\/p>\n<ul>\n<li>Tech in \/ Tech out compliance<\/li>\n<li>No Call \/ No Show<\/li>\n<li>First Trip Complete<\/li>\n<li>Turn Time<\/li>\n<li>Escalation Resolution \/ Rework<\/li>\n<li>Buyout Rate<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How will I receive service calls from TMI Solutions?&#8221; tab_id=&#8221;1572636773707-f29be528-b813&#8243;][vc_column_text]Service authorizations are available one of three ways:<\/p>\n<ol>\n<li>E-mail<\/li>\n<li>Electronic file<\/li>\n<li>Phone<\/li>\n<\/ol>\n<p>Each notification will include the customer\u2019s contact information, product covered and details pertaining to the product\u2019s failure. It will be labeled with a claim verification number unique to this service need, which can be used to reference anytime you contact us regarding this claim.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row padding_bottom=&#8221;20px&#8221;][vc_column][vc_text_separator title=&#8221;Service Network Frequently Asked Questions (FAQs)&#8221; title_align=&#8221;separator_align_left&#8221; style=&#8221;four&#8221; element_type=&#8221;h1&#8243; font_weight=&#8221;700&#8243;][vc_empty_space height=&#8221;14px&#8221;][vc_tta_accordion spacing=&#8221;5&#8243; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;How do I sign up for the TMI Service Network?&#8221; tab_id=&#8221;1572636469191-eeac4272-cf22&#8243;][vc_column_text]Simply complete the Service Network Appplication. Once you click on the Submit button, you will receive an email confirmation that your application has been submitted.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does it cost&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-125","page","type-page","status-publish","hentry","entry","no-media"],"_links":{"self":[{"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/pages\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=125"}],"version-history":[{"count":14,"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/pages\/125\/revisions"}],"predecessor-version":[{"id":6901,"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=\/wp\/v2\/pages\/125\/revisions\/6901"}],"wp:attachment":[{"href":"https:\/\/www.tmisolutions.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}